Connie Campbell
Patient Access Manager, Mercy Medical Center
“I believe in our employees. We come to work every day because we want to make a difference. Better care begins with me.”
C.A.R.E. PRINCIPLE 2: APPRECIATE
Connie Campbell and her Patient Access staff are the first face of Affinity at Mercy Medical Center. For Connie, it’s important that every Mercy visitor and patient is greeted warmly, like a member of the family. At Affinity, it’s our goal to exceed expectations through genuine, personalized, high-quality service. Affinity’s 4,100 employees believe in four core C.A.R.E. principles— connect, appreciate, respond and empower. It’s service you can count on, for all the right reasons. Listen carefully. Give 100 percent of your attention with your eyes, words and body language.
