Joann Oppor
Volunteer, Mercy Medical Center
“It warms my heart to make a difference in our patients’ lives. It’s the simple things we do that leave patients with a favorable impression. Better care begins with me.”
C.A.R.E. PRINCIPLE 2: APPRECIATE
Little things make a big difference when it comes to service. All Affinity employees and volunteers are striving to do the little things right because they add up to exceptional care. Affinity’s 4,100 employees believe in four core C.A.R.E. principles— connect, appreciate, respond and empower. It’s service you can count on, for all the right reasons.
Listen carefully. Give 100 percent of your attention with your eyes, words and body language.
