Emergency Department FAQ
Frequently asked questions about the Emergency department
At Affinity’s emergency rooms, we strive to make your visit as comfortable as possible. Following are answers to some frequently asked questions.
What should I do when I arrive at the Emergency department?
First, register with the front desk and speak with the triage nurse. The triage nurse will assess the severity of your symptoms and ask you general questions about your health. He or she will check your pulse, blood pressure, temperature and breathing rate and ask about any allergies you may have or medications you may be taking.
Next, you will be taken into an exam room. Here, a physician, physician’s assistant (PA) or nurse practitioner who specializes in emergency medicine will further assess your symptoms. He or she will ask for more details about your symptoms and medical history. Though it may seem repetitive, asking these questions helps us better understand your needs.
How long will I need to wait to be seen?
Patients are seen based on the severity of their symptoms, requiring the most urgent needs to be cared for first. Our goal is to keep your wait time to a minimum. If you have concerns about your wait time, please speak with the triage nurse.
How long can I expect to be here?
The average Emergency department stay is three hours. This time is based on the types of tests you need and the volume and severity of patients visiting the Emergency department.
What if I need tests?
Diagnostic tests such as X-rays, CT scans and blood draws, give us more information about what is happening in your body. Some of these tests may take up to three hours to receive the results. Please feel free to ask questions or address concerns about any tests that have been ordered for you.
What will I need to do before I leave?
All patients will receive specific care instructions before they leave the Emergency department. The physician, PA or nurse practitioner will explain your care plan, including any medications, follow-up tests or visits you may need to schedule. Understanding your care plan is vital to your recovery. Let us know if you have any questions, concerns or feel confused about your care plan. Before you leave, you will be asked to provide insurance information. Some types of insurance require co-pays that must be collected at the time of your visit. ER physicians, radiologists, surgeons and other specialty physician statements will come as separate billings. If you have any questions about your bill, please call 1-866-832-1120.
What if I have questions once I get home?
For questions after your ED visit, please contact your primary care physician. If you cannot reach your doctor or you do not have a primary care physician, please call Affinity NurseDirect at 1-800-362-9900.
How can I give feedback about my care?
Our goal is to provide excellent care to everyone who visits the Emergency department. Following your visit, you may receive a telephone or written survey. Please take a few minutes to let us know how we’re doing. Your feedback helps us provide the best care to you and our community.
You are also welcome to call our Patient Relations Center at (920) 628-9700.