Information on Your EAP
Frequently Asked Questions
Why should I call Employee Assistance Program (EAP)?
All of us face problems in our lives from time to time. Sometimes these problems are easy to deal with, but other times problems are more serious and can dramatically affect our lives. Your employer offers an EAP because it knows its employees are its most valuable resource. The EAP is offered to help employees find solutions to personal problems, big or small, that may have the potential to become overwhelming.
How can EAP help?
The EAP is a free, confidential counseling and referral service designed to help employees and anyone living in the employee’s household with personal problems.
How do I access the EAP?
Accessing the EAP is as easy as picking up the phone. Our professional staff is trained to answer questions regarding the EAP, provide information for community resources, respond to crisis situations, and schedule appointments with EAP clinicians. Appointments are generally scheduled between 8 a.m. and 5 p.m., Monday – Friday.
Clients can access our services toll-free by calling 1-800-894-9327. Sign language and translating services are also available upon request.
Where is the EAP located?
The EAP has four convenient, confidential locations in the Fox Cities.
- Menasha: 1550 Midway Place (lower level of the Affinity Midway Place Specialty Clinic and Surgery Center) 1-800-894-9327
- Oshkosh: 2700 W. Ninth Avenue (in the Mercy Oakwood Medical Building, adjacent to Mercy Medical Center) 1-800-894-9327
- Chilton: 451 E. Brooklyn Street, 1-800-894-9327
Affinity's EAP also has affiliate provider locations available throughout Wisconsin and the United States. For more information on a location near you, please call 1-800-894-9327.